Audio is currently only supported in Windows 2008 Server R2 64 bit images when using the SPICE protocol.

Follow these steps to ensure that audio works properly in a Windows 2008 Server R2 64-bit image via SPICE:

1. Log into the VERDE Management Console and check out Windows 2008 Server R2 64-bit Gold Image.
2. Log into the VERDE User Console as admin and launch a Windows 2008 Server R2 64-bit Gold Image.
3. In the Gold Image, open the file:

   services.msc

4. In the "Services" list, right-select on "Windows" Audio and select "Properties."
5. Change the "Startup Type" from "Manual" to "Automatic." Stop and start the services.
6. Play a file that has audio to verify it is working properly.

To enable RDP audio pass through in Windows Server 2008 images, follow these steps:

1. From the VERDE Management Console, check out the Windows 2008 Server R2 64-bit Gold Image.
2. From the User Console, login as the administrator and launch a Windows Server 2008 R2.
3. From a Windows command prompt, run the program:

   tsconfig.msc (Terminal Server Configuration)

4. When the configuration screen opens, select the Server RDP instance and right-select on it . This will open the Properties window.
5. In the Client Settings tab of the Properties window, uncheck the "Audio and Video" playback option. Unchecking the option will enable it.
6. Select "Apply," then "OK" to commit the change, then restart the Gold Image. The sound should now be enabled for RDP.
7. Shut down the server and check in the Gold Image.