You will still have full access to the product documentation and help center to access a variety of knowledge base information and you can file tech support ticket (up to 3 occurrences per year). However, keep in mind that there will be no upgrades or enhanced support which includes live chat or phone support.
In an effort to continue to innovate and bring out the best possible features and experience to our customers, we recommend that migration plans to the latest release of VERDE 8.2 be put into place for earlier versions of VERDE and that these plans be implemented within six months of the release of any new version of VERDE-VDI.
Any customer can upgrade a previous VERDE 8.2 release to the latest 8.2.x version.
For VERDE 8.1 and earlier, due to changes in the VERDE licensing software it is not possible to upgrade from these releases to VERDE 8.x. Once VERDE 8.2.x is installed however it is possible to upgrade any backed up and saved gold images and user images files. Check with VERDE support for instructions on which files need to be saved, the upgrade steps, and the restoration process. NComputing professional services can assist you with these upgrade steps.
Yes. We continue to release new versions of VERDE 8.2. Each version comes with many new enhancements that are beneficial to customers and bug fixes found in earlier versions of VERDE have been included in VERDE 8.2.x. Please refer to the latest VERDE 8.2 release notes for a list of the most significant fixes and remaining known issues.
Upgrading to the latest version of VERDE 8.2 now will ensure that any future point releases will always be the best supported version going forward
The number of AMP seats to purchase is based on the number of peak concurrent users who will be accessing VERDE at any one time.
VERDE AMP provides access to our standard support offerings of online KB and unlimited ticket submissions, phone and chat access to VERDE support technicians, access to VERDE upgrades, a web-based end-point device management platform and all firmware upgrades for the RX300 and RXRDP thin clients.
VERDE supports Windows and Linux based desktop OS’s as equal citizens and these desktop VMs can be run simultaneously in any VERDE based host system. Currently, we support Windows 7, 8.1, and 10 as either 32-bit or 64-bit desktop implementations. Windows Server 2008, 2012r2 and Server 2016 are also supported when running in Desktop Experience Mode. For Linux desktops, we support Red Hat, Centos, Ubuntu, Mint and Linux Lite desktops as well.
VERDE 8.2 is currently hosted on Red Hat or Centos 6.9 or CentOS 7.5 servers.