NComputing

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RX420
Designed for VERDE VDI and
RX420 (RDP)
(RDP)
Microsoft Remote Desktop Services (RDS)
• Premium performance
RX420 (RDP)
• Native dual display
• Powered by Raspberry Pi4
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RX420 (RDP)

Optimized for Microsoft Remote Desktop Services and VERDE VDI Access

The RX420(RDP) is a cloud-ready thin client designed and optimized specifically for Microsoft Remote Desktop Services and our VERDE VDI platform. Powered by the latest Raspberry Pi4 platform, the RX420(RDP) brings premium performance and native dual display support, providing a rich PC-like experience in an affordable, energy-saving device with a small footprint.

For organizations using Microsoft Windows Server or VDI infrastructure, the RX420(RDP) provides a simple-to-deploy, centrally-managed, high-performing virtual desktop. RX420(RDP) features native dual display, full-screen, full-motion HD multimedia playback with support for Microsoft RemoteFX and NComputing vCAST Streaming, WiFi connectivity and built-in transparent USB redirection achieving unparalleled peripheral support.

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Multimedia Enhancement Through Microsoft RemoteFX

Enabling the Microsoft RemoteFX feature for RemoteApp or Remote Desktop connection greatly enhances the user's visual experience. RemoteFX delivers a higher-quality user experience than RDP alone because they have advanced coding and graphics virtualization. Host systems equipped with supported graphic cards will especially benefit.

RX420(RDP) native dual monitor support

Supercharge video streaming with SuperRDP - No expensive GPUs required

SuperRDP sofware is powered by NComputing vCAST Streaming technology. vCAST delivers direct streaming to your endpoint devices, reduces the overall server-side CPU usage for web videos like YouTube, Vimeo and local media content without the need for expensive GPUs.

By conserving server-side hardware resources and bandwidth, SuperRDP enables more concurrent user sessions to be run at the same time while ensuring the same high level of HD video streaming experience.

The NComputing SuperRDP server pack is available through your reseller (SKU: SuperRDP-PREM-VC-P).

RX420(RDP) vCAST support

BROAD USB PERIPHERAL SUPPORT

With integrated transparent USB redirection, RX420(RDP) utilizes device drivers from the server side to provide extensive peripheral support including mass storage, smart card readers, audio devices, printers, imaging devices (e.g., webcams), serial devices, HID and custom devices (identified by Vendor ID and Product ID).

Enhanced single-touch and multi-touch screen support with built-in calibration tool are supported in native RDP connections.

RX420(RDP) USB support

RX420(RDP) PMC architecture

Integrated PMC device management software makes deployment and management quick and easy.

The RX420(RDP) is easily configured using PMC Device Management software by NComputing. An admin can remotely manage RX420(RDP) devices over local and wide-area networks, including locations behind firewalls and NAT-routers through an easy-to-use, web-based user interface.

PMC comes with automatic discovery, check-in and configuration provisioning of new devices making deployment easy.

Administrators setup device profiles complete with all settings and configurations, then push the profile to individual or grouped devices. Only a few clicks are needed to schedule device firmware updates, access the summary dashboard or view the detailed event logging. Users are always up-to-date with the latest technology.

Flexible deployment through ethernet or Wi-Fi connections

RX420(RDP) comes with built-in 10/100/1000 Ethernet and dual-band 2.4/5GHz WiFi (802.11 b/g/n/ac) with Personal and Enterprise 802.1x security authentication support. Organizations are no longer bound to the wiring infrastructure and can deploy RX420(RDP) in any location with Wi-Fi access to deliver the desktop experience.

RX420(RDP) WiFi Support

RX420(RDP) Connections

RX-RDP Connections

  1. Power button with sleep mode for additional power savings (on top)
  2. 2 USB 3.0 and 2 USB 2.0 High-Speed ports with full USB redirection support (2 required for mouse and keyboard)
  3. Gigabit Ethernet RJ45 port
  4. Kensington security port
  5. Power in (USB-C)
  6. Dual micro HDMI video output
  7. Speaker jack: 16bit/44kHz/Stereo high-quality audio

Ready to get started?

Resources

RX420(RDP) FAQs

What is RX420(RDP)?

The RX420(RDP) cloud-ready thin client, powered by the latest Raspberry Pi 4 platform, brings premium performance, native dual display, and built-in 5Ghz Wi-Fi and Gigabit Ethernet support to the NComputing thin client family.

RX420(RDP) is optimized for Microsoft RDS (RemoteApp, Remote Desktop Connection) and VERDE VDI deployment.

Easy deployment and central management of the virtual desktop environment make the RX420(RDP) ideal in SMBs and education. 

The RX420(RDP) thin client delivers a rich PC-like experience in an affordable, energy-saving device with a small footprint.

RX420(RDP) features full-screen, full-motion HD multimedia playback with built-in transparent USB redirection achieving unparalleled peripheral support.  Native dual monitor support allows an added screen for increased productivity without additional hardware module.

RX420(RDP) comes with integrated PMC Device Management Software for centralized management regardless of locations.

What is the difference among RX-300, RX-RDP and RX420(RDP)?

RX420(RDP), powered by Raspberry Pi 4, provides native dual display and premium performance for customers with Microsoft RDS or VERDE VDI infrastructure.

RX-RDP, powered by Raspberry Pi3, provides single display and delivers the perfect balance of functionality for customers with Microsoft RDS or VERDE VDI infrastructure. 

RX300, powered by Raspberry Pi 3, provides the most compatibility with popular thin client connection modes, including vSpace, VERDE VDI, RDP and Raspbian Linux. See a comparison matrix between RX300, RX-RDP and RX420(RDP) here.

What are the key benefits of using RX420(RDP)?

Optimized for Microsoft Remote Desktop Services (RDS) and VERDE VDI deployment.

Easy to deploy, Wi-Fi enabled, central management & low acquisition cost

Supporting Microsoft RDS (RDP protocol) for RemoteApp and Remote Desktop connection and VERDE VDI (RDP protocol)

Full fidelity multimedia playback with Microsoft RemoteFX and NComputing SuperRDP (vCAST Streaming) support (requires separate SuperRDP licensing)

Multimedia enhancement through Microsoft RemoteFX and NComputing SuperRDP support (requires separate SuperRDP licensing)

Broad USB peripheral support

Dual monitor display capability

Integrated PMC Device Management Software for centralized management

How can I get more out of RX420(RDP) with SuperRDP?

SuperRDP Server Pack is an optional software add-on to your Windows host machine, powered by NComputing vCAST Streaming technology.

vCAST Streaming, supported by RX420(RDP), RX-RDP and RX300 thin clients, reduces the overall server-side CPU usage for web videos like YouTube, Vimeo and local media content without the need for expensive GPUs. 

By conserving server-side hardware resources and bandwidth, SuperRDP enables more concurrent user sessions to be run at the same time while ensuring the same high level of HD video streaming experience.

Separate license is required for NComputing SuperRDP Server Pack. The license is based on a per-server basis.

How can I centrally manage my RX420(RDP) devices?

The RX420(RDP) is easily configured and managed using the integrated PMC Device Management software by NComputing. An admin can remotely manage RX420(RDP) devices over local and wide-area networks, including locations behind firewalls and NAT-routers through an easy-to-use, web-based user interface. PMC comes with automatic discovery, check-in and configuration provisioning of new devices making the deployment easy.

Administrators setup device profiles complete with all settings and configurations, then push the profile to individual or grouped devices. Only a few clicks are needed to schedule device firmware updates, access the summary dashboard or view the detailed event logging. Users are always up-to-date with the latest technology.

Does RX420(RDP) support dual display?

Yes, RX420(RDP) supports native dual display. 

 

Two micro-HDMI ports support either a single display with resolutions up to 4K @60Hz or dual display

configurations of up to 4k@30Hz. NComputing recommends 2560x1600 @60Hz max resolution for

Microsoft RDP with RemoteFX.

What is the size of the RX420(RDP) and how much power does it consume?

Width: 76 mm / 3 inches, Depth: 93 mm / 3.7 inches, Height: 30 mm /1.2 inches. It can fit smoothly in your pocket. It consumes less than 15W of power.

What do I get when I purchase a new RX420(RDP) device?

RX420(RDP) comes with a perpetual PMC Device Management Software license for that device, a 1-year hardware warranty, and first-year AMP for RX420(RDP) for firmware and PMC software maintenance update.

VESA mount kit and power supply are included.

What are the additional licenses required for RX420(RDP)?

Optional SuperRDP Server Pack license to allow for vCAST video streaming in RDP session.  The following is the SKU number:

SuperRDP-PREM-VC-P: SuperRDP Server License (per server). vCAST function for RDP mode (for Microsoft Server). Perpetual license, 3 years free SW update, For RX-RDP, RX420(RDP) or RX300 RDP mode

Optional AMP for RX420(RDP) subscription to receive subsequent year software maintenance update and enhanced support. The following are the SKU numbers:

NC-AMP-RXRDP-1A: Additional 1 Yr AMP for RX-RDP/RX420(RDP) (Premium techsupport, SW maintenance update for Firmware and Device management tool (PMC))

NC-AMP-RXRDP-2A: Additional 2 Yr AMP for RX-RDP/RX420(RDP) (Premium techsupport, SW maintenance update for Firmware and Device management tool (PMC))

NC-AMP-RXRDP-3A: Additional 3 Yr AMP for RX-RDP/RX420(RDP) (Premium techsupport, SW maintenance update for Firmware and Device management tool (PMC))

NC-AMP-RXRDP-4A: Additional 4 Yr AMP for RX-RDP/RX420(RDP) (Premium techsupport, SW maintenance update for Firmware and Device management tool (PMC))

The NComputing SuperRDP server pack and AMP for RX420(RDP) are available through your NComputing resellers.

How long is the warranty? How do I purchase the optional extended warranty?

The warranty for the RX420(RDP) is one year from the time of registration in the NComputing Management Portal. An optional extended hardware warranty is available and can be purchased through an NComputing reseller or via the NComputing Management Portal with a credit card or PayPal. 

The extended warranty is only eligible for RX420(RDP) devices that are already under warranty and must be applied to a specific device. Once the extended warranty has been allocated to a device, it cannot be changed/removed.

How do I know when my device warranty will expire?

Admins can log in to the NComputing Management Portal --> My Devices and click the ‘Serial No.’ of the device for the details. Automated email reminders will be sent approximately 30 days prior to the current device warranty expiration date.

What is the software maintenance update policy?

Each RX420(RDP) device comes with a 1-year subscription to AMP for RX420(RDP). This allows the device to receive firmware updates applied locally or pushed from NComputing PMC Device Management Software. When AMP for RX420(RDP) expires the device can no longer receive firmware updates. Subscription to AMP for RX420(RDP) must be purchased and applied to the device in order to once again be able to push firmware updates from NComputing PMC Device Management Software.

What is AMP (Annual Maintenance Plan) for RX420(RDP)?

AMP for RX420(RDP) is a software maintenance and support program provided by NComputing to allow RX420(RDP) devices to receive the latest firmware updates. Each device must have its own current AMP for RX420(RDP) license to continue to receive firmware updates.

Why should I register my RX420(RDP) device?

There are multiple benefits that come with registering the RX420(RDP) device with the NComputing Management Portal:

The 1-year warranty is counted from the date of registration. If not registered, then the 1-year warranty is counted from the device manufacture date

Registration automatically enables management using the NComputing PMC Device Management Software. 

Extended hardware warranty and extended AMP for RX420(RDP) software maintenance can only be applied to registered devices.

Can I connect RX420(RDP) device to vSpace Pro software?

No. RX420(RDP) only support RDP protocol. vSpace Pro software uses NComputing’s proprietary UXP protocol which is not recognized by RX420(RDP).

Does RX420(RDP) support Raspbian desktop mode?

No. Only the RX300 thin client can optionally boot into the Raspbian desktop mode.

Where can I download RX420(RDP) firmware and how to update?

RX420(RDP) firmware can be obtained from the NComputing software download page. During the first year (after registration) the firmware can be applied directly to the device (using FTP or web URL) or pushed from the NComputing PMC Device Management Software. After the first year the device can only receive firmware updated from NComputing PMC Device Management Software if the device has an active AMP for RX420(RDP) software maintenance update license.