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WiniaMando is a large South Korean home appliance manufacturer with a mission to become a globally recognized brand. To maintain their unwavering dedication to customer satisfaction, they run their own business operations call center. In order to handle the many customer calls that they receive, each call center employee needs access to a PC. However, maintaining and supporting all of those desktops drained the company’s resources. They spent too much time and money keeping the machines up and running.
Storm Group, a Danish marketing company, recently expanded their business model to provide telemarketing services to its customers. To be successful, Storm Group would need to build out a complete call center with dedicated computers that would allow call staff to rapidly access sales and marketing information as well as input customer and deal information. For their initial deployment, Storm Group turned to ITX, an NComputing Danish partner, to replace their obsolete PCs with NComputing’s state-of-the-art virtual desktops.
Located in St Augustine, Florida, St Johns School District is a very large and dispersed district comprised of 17 Elementary Schools, 7 Junior High Schools, 7 High Schools, and 7 Alternative & Charter Schools, with a population of approximately 29,334 total students. Information technology is a core component in education and like most school districts as student populations grew, IT budgets tightened.
Paulo Freire, located in Oosterhout, Netherlands provides primary education to students in group one through eight. Its teachers and administrators are committed to delivering the essential knowledge that will enable their students to succeed in a diverse, global world where information technology is becoming a core component in not only education but in every day life.
Serving approximately 1,000 students, the Camden School for Girls (CSG) is a comprehensive secondary school for girls in the London Borough of Camden in North London. The school’s co-educational sixth form offers a blend of academic courses with extracurricular activities as a means to involve everyone in taking an active part in the community. CSG has been rated as “outstanding” in its last three OFSTED inspections.
BEC IT Solution Co., Ltd. is the IT solutions arm of the BEC World Group of 28 companies involved in broadcasting, media, TV program sourcing, and production. It is best known for its Thai TV3 television group. They faced a challenging situation: support the computing needs of a diverse set of employees across all subsidiary companies, while operating efficiently and economically.
The Avcilar Hospital has been providing health care in Istanbul, Turkey since 1998. “Using the latest computing technology in all office departments and in the hospital’s operating and surgical unit is very important,” says Mr. Ersin Soygüzel, manager of the hospital’s computer department.
The Oakland School for the Arts (OSA) located in downtown Oakland, CA serves 600 students and with a teaching and administrative staff of 75 employees offers a combination of a college- preparatory curriculum and a conservatory-style arts education.
Leveraging new technology is a key competitive edge in manufacturing. Legacy systems and outdated computers are quickly replaced to drive increased productivity from the company office to the factory floor. Fleetwood Industries, a furniture manufacturer based in Holland, Michigan, was typical in that it still had old ‘green screens’ and an outdated network that could only run limited manufacturing applications.
The slowing economy and housing market woes have placed tremendous budget pressure on school districts across the United States. In Georgia, the 16,000-student Dougherty County School System (DCSS) needed to cut student computing costs while demand for more computer access continued to grow. “We looked at buying new desktops, but costs were too high, and support and maintenance would have overwhelmed our IT staff,” said Les Barnett, Educational Technology Coordinator with DCSS.