NComputing Support Resources

Knowledge Base

Start with a quick search of our extensive knowledge base. It's fast and easy and includes product FAQs, general product usage and installation information, trouble-shooting guides and other useful tips.

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Community Forum

Join discussions with other members of the NComputing community including customers, partners and more who have deployed our solutions. Get answers about specific products in our discussion forums from NComputing experts and peers.

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Technical Support

Send us your detailed questions to get fast answers from our expert technical support engineers.

Contact Technical Support

Support and Subscription (SnS) Plans

Experience the next level of NComputing support.
Software upgrades, 24x7 assistance, and more.

View SnS Plans

Activate your purchased Premium or Standard SnS plan.

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Software Download Center

Download NComputing software install packages, release notes and updates. Software updates are only available to registered NComputing customers with valid NComputing software licenses.

Start Downloading

Warranty & RMA's

Are you experiencing a hardware problem with your NComputing device? Access the Warranty coverage and Return Material Authorization (RMA) process to request a replacement device.

View Warranty and RMA Process

Microsoft Licensing

Access information that details out licensing requirements for multiple users on a single OS, 1:1 virtual desktop infrastructure use models, desktop and laptop enhancements and general licensing FAQs.

View Licensing Requirements

Documentation

Access our latest user, reference and video installation guides, datasheets, and software end-user license agreements.

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Technical Training

Access course descriptions, class schedule and release dates of future training.

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Product Lifecycle

Reference the lifecycle status of hardware products, software and firmware releases.

View Lifecycle

NComputing Security Advisory for "Heartbleed" Vulnerability

No exposure to the vulnerability from the use of NComputing hardware or software products.

Technical Support Contacts

North America

Toll Free: 1-888-365-1210
Direct: 1-530-229-0881
Hours of support: 6AM-5PM Pacific

Europe, Middle East and Africa

Direct: +49 91418382541
Hours of support: 9AM-4PM CET (Mon to Fri)

Deutschland, Österreich, Schweiz

Direct: +49 9141 8382540
Hours of support: 9AM-4PM CET (Mon to Fri)

Russia

Direct: +74 9970 33512
Hours of support: 9:30AM-5PM MSK (Mon to Fri)
Email: techsupport-russia@ncomputing.com

India

Direct: +91-44-64584441
Hours of support: 9AM-6PM IST (Mon to Sat)
Email: techsupport-india@ncomputing.com

Asia Pacific

Direct: + 82 - 2 - 2028 - 7020
Hours of support: 9AM-6PM KST (Mon to Fri)
Email: techsupport-APAC@ncomputing.com

Australia / New Zealand / South Pacific Islands

Direct: +61 3 9016 3500
Hours of support: 8AM-3PM AEST (Mon to Fri)
Email: techsupport-ANZ@ncomputing.com

Brazil

Latin America