Every IT purchasing decision must maximize your technology investment and improve system uptime. NComputing Support and Subscription (SnS) programs are designed to give you the resources you need, when you need them and to provide exceptional on-going value driven by our relentless commitment to customer satisfaction. Our support offerings encompass:
Our SnS offerings enable:
NComputing basic support provides email or phone support during local business hours. You also have 24x7 access to online support resources and the support community.
Basic support for 1 year is included with the purchase of all NComputing products.
*For specific business hours within your region, see the support overview
NComputing Standard Support and Subscription (SnS) program is designed for customers who require regular software upgrades, unlimited support tickets and faster response times.
Standard SnS is available as a per Concurrent User (CCU), yearly subscription for:
All the features included with Basic Support, PLUS
NComputing Premium Support and Subscription (SnS) is our highest service level offering designed for customers with complex environments requiring regular software upgrades, unlimited support tickets, faster response times, 24x7 support access, and consultations with our senior technical experts.
Premium SnS is available as a per Concurrent User (CCU), yearly subscription for:
NComputing stands behind the quality of each device we make by including a standard 3-year hardware warranty. For customers who want an extra level of protection and to guarantee hardware availability, NComputing offers:
Extend your standard hardware warranty with a 1-year or 2-year extension to your standard 3-year hardware warranty.
Receive replacement hardware within a specified response time shipped from the closest NComputing service center.