Forums > NComputing Community > New Forum
Subject: New Forum
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byranlUser is Offline

Posts:9
05/02/2008 5:43 PM  
Welcome to the new support forum.

The good news? This forum is more robust, scalable, and integrated with our new website than our old forum.

The bad news? In the transition, user accounts and old posts did not get ported. We are working hard to see if we can recover the old data and apologize for any inconvenience.

Thanks for your patience as we get back on track to providing a robust platform to share your expertise and experiences.

Regards,
Bill Platt, SVP of Engineering and Support
ncsUser is Offline

Posts:10
05/06/2008 4:47 AM  
Thanks for the great job and dedication towards the users of this forum. I certainly hope that you can recover some of the old information as it was used as centralized portal that I could always refer back to for any help / tricks to help solve problems. (There was also a load of Nonsense as well that needed to be deleted).
JhonUser is Offline

Posts:35
05/06/2008 9:18 AM  
[quote]Posted By byranl on 05/02/2008 5:43 PM
The bad news? In the transition, user accounts and old posts did not get ported. We are working hard to see if we can recover the old data and apologize for any inconvenience. [/quote]

If you are unable to port over the old data, I would strongly suggest that you put up the old board as "read only" and link to it from here. At least for a few months so the old data would be available.

JhonUser is Offline

Posts:35
05/06/2008 9:20 AM  
Lovely. Tags appear not to work.

New forum looks nice, but still appears to need work.
hjkcgaUser is Offline

Posts:76
05/06/2008 11:43 AM  
[quote]Posted By Jhon on 05/06/2008 9:20 AM

Lovely. Tags appear not to work.

New forum looks nice, but still appears to need work.[/quote]



Tags might not work, but the speed is the same as the old one....slow. Hopefully they get the old data in here. That way we don't have to answer all the same questions again starting from scratch. Note that spacing doesn't work either, which is why I can't even space my reply out from the quote.

hjkcgaUser is Offline

Posts:76
05/06/2008 11:49 AM  
Spacing works, preview doesn't, also doesn't appear I can edit my previous post. So far looks a lot LESS robust.
dapakUser is Offline

Posts:9
05/08/2008 8:09 PM  
i would like to ask if the old forum data can be migrated also on this new forum... all issues, problems and experience are reliable source of solving another problems.... thanks.. too bad all users will reregister again on this new forum... and im one of them...
liaoUser is Offline

Posts:6
05/08/2008 11:13 PM  
why you just keep the old forum instead the new forum ?? because the old forum have a lot of important information !!!!
what is the use of new forum that don't show nothing of information ?? BRING BACK THE OLD FORUM !!! OR POST A LINK TO THE OLF FORUM INFORMATION !!!!!!!!!!!
JhonUser is Offline

Posts:35
05/09/2008 11:18 AM  

Posted By Jhon on 05/06/2008 9:18 AM
If you are unable to port over the old data, I would strongly suggest that you put up the old board as "read only" and link to it from here. At least for a few months so the old data would be available.

Tom/Bill/Aubry/Any Ncomputing Rep:

Any update on this?  Couldn't Ncomputing just re-activate the old forum as "read only" until you can figure out IF/HOW you can port over data?  If Ncomputing is unwilling to do this, please let us know why?  There's over 2 years worth of support information there and it would be unwise to just toss it away.
liaoUser is Offline

Posts:6
05/10/2008 6:16 AM  
Just a simple document ...
Why you just create a document ( word or pdf ) and put in this document all the information of the old forum ( questions and answers ) , it is simple .. just copy and paste .... and everyone can download this document ????
IT IS VERY EASY ... IF YOU CANNOT OR NOT BE ABLE TO DO THIS ... OK .... GIVE ME THE LINK TO THE OLD FORUM THAT I WILL DO IT FOR YOU !!!!!
hjkcgaUser is Offline

Posts:76
05/16/2008 11:14 AM  

How about the remember my ID?  Please fix so I do not have to sign in every morning.
byranlUser is Offline

Posts:9
05/22/2008 5:02 PM  

Hi,

 

NComputing is still actively looking into recovering the old forum data that was lost in the transition. At this point we have only a partial recovery of data that is more than a year old but we still have one avenue of recovery that we are pursuing. We will keep you posted on the progress.

 

Regards,

 

Byran

 

 
byranlUser is Offline

Posts:9
06/06/2008 5:03 PM  

Hi,

we haven't given up and have some database work going on to better understand what can be recovered.  We'll keep you posted.

Regards,

Byran
JhonUser is Offline

Posts:35
06/16/2008 12:12 PM  
Posted By byranl on 06/06/2008 5:03 PM

Hi,

we haven't given up and have some database work going on to better understand what can be recovered.  We'll keep you posted.

Regards,

Byran



What do you mean by "recovered"?  Was all the data lost due to some type of "corruption"?  That's whats implied by "recovered".  Or are you just trying to convert the old forum data to the new forum? 

If it's the latter, which has been implied by more than a few statements by Ncomputing, you (and Ncomputing) have completely ignored requests to make the old forum data available in some fashion.  Such as setting the old forum up but locking all the message bases as read only and not allowing login.  It's an extremely valuable archive. 

Is there some reason why Ncomputing has continually ignored multiple user requests over 6 plus weeks to have this done?  Or explained why it cannot be done?

Frankly, I'm entirely disenchanted with the current forum as Ncomputing appears to be very unfamiliar with it.  To the extent that it's impossible to have simple features such as "remember login" turned on.   Your forum software has a vendor who offers vendor support.  Has anyone bothered calling them to help you solve this problem?  Have you tried their Online Helpdesk?

http://www.activemodules.com/community/helpdesk.aspx

Perhaps you can find answers in their support forums:

http://www.activemodules.com/Community/Forums/tabid/68/Default.aspx

Perhaps they'll be more responsive in their forums than Ncomputing has been here.

Thank you and I look forward to your prompt response to these issues.
JhonUser is Offline

Posts:35
06/23/2008 11:30 AM  
Posted By byranl on 06/06/2008 5:03 PM

Hi,

we haven't given up and have some database work going on to better understand what can be recovered.  We'll keep you posted.

Regards,

Byran

You aren't doing a very good job of keeping us posted.  Did anyone bother contacting your forum software vendor as I suggested?  Did anyone post in your vendor's support forum requesting assistance as I suggested?

Think you can "keep us posted" on these topics?

Thank you.
romsUser is Offline

Posts:50
06/23/2008 3:12 PM  

Hum a crash site and some post censured .... like mine was .... May be they prefer to don't reply, it's so easy ...


Just a note : "Remember my login" seems to work :)
JhonUser is Offline

Posts:35
06/24/2008 9:46 AM  

> Just a note : "Remember my login" seems to work :)

Doesn't seem to be working on IE 6 or Firefox 2.x once either browser is closed and some amount of time passes (exacly how long, I dont know, but probably minutes, not hours).  I've had to log back in twice today.

Sigh. 
JhonUser is Offline

Posts:35
06/24/2008 11:03 AM  

Yup.  I had to login to post this.  I don't think REMEMBER MY LOGIN works at all. 

Not surpising, going on Ncomputings past record on problems. 
romsUser is Offline

Posts:50
06/24/2008 11:33 AM  
Me too ... sorry for the bad news .... i didn't wait enough time.
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