Posted By Jhon on 05/06/2008 9:24 AM
In the effort to have the most common error/help requests addressed, please read below from Ncomputings website:
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Incompatible Module win32k.sys / MS update KB941693 Incompatibility
Although this error message may or may not affect our product functionality it will continually prompt you with this "Module" error whenever the system starts up.
To remove this error message, you have to uninstall the Microsoft Security update "KB941693" through add/remove programs in the Control Panel. Make sure you select "Show updates", scroll to the "KB941693" update and hit "remove". It will prompt you stating that other updates may be dependent on this update. Disregard this, and finish the removal. the system will need to be restart and the update should be successfully removed. Make sure you turn off Auto installation of updates through "Automatic Updates" so that the update will not be reinstalled inadvertently.
Se detailed instructions in the attached file.
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Since the new board doesn't appear to allow links or attachments (lovely upgrade), here's the link to the attached file:
http://na3.salesforce.com/servlet/servlet.FileDownloadPkb?file=00P50000002N8Fp&orgId=00D500000006uQp&pPid=50150000000Hx1C
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Ok so now i'm getting this error on all hosts. I've been having a great time answering phone calls of users inquiring what this is and how to get rid of it. Unfortunatly KB941693 is not loaded on any of my hosts so therefore I cannot remove it and therfore i'm still getting this useless message that cannot be turned off.
What the weaksause?
how come ncomputing's website doesn't have software downloads or hotfix downloads?
Why when I follow the Update over the internet option do I get a Connect Error! after going through some rediculous registration process that looks like circa Windows 95?
If I don't have an answer to this whithin a week i'm going back to WYSE terminals, sure they may cost a bit more but at least I didn't have to go through this nonsense.
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