Anybody know if it's possible to take control of the thin clients?  Basically we do most of support remotely so being able to control a users session is vital.  I have tried landesk and that just gives us access to the host computer, not the connecting clients.  I was recomended iTalc through my rep but that seems to do the exact same thing and from their own wiki it does now seem like they support thin clients.

http://italc.sourceforge.net/wiki/index.php?title=Administrator_FAQ

I noticed on the L-series console I can at least get a screen shot of the desktop which is better than nothing.  On the X-series I don't even have that option so we would pretty much have to fly blind or have them logon to the host computer.  Without something like this is becomes a local only solution and it would not be something I can remotetly support very well.

I am new to this product so does anybody know of a good solution?  My guess is ncomputing is going to have to build something in the future (are they planning anything?) and it's not possible but thats just a guess.

Thanks.

I do this with PC-Anywhere, I have fantastic control of the server, however it is horribly slow in controlling the client, and locks up often.  I would ask NComputing to take a look at it, but I would rather they spend there time working on Vista right now.

First off thank for the answers.  You can take control of the L230 exactly like hjkcga said.  It's a bit confusing you just have to know to right click on the top and choose admin control.

I tried and tried on the X300 but could not find the same options.  I called technical support and they said the X300 does not have the same capabilities so that explains why this was a dead end.  He pointed me to Italc again and I told him of my previous problems.  He told me that have some documentation and a batch file so I guess thats what I was looking for.   If anybody has direct links to this documentation it would be very helpfull.

do a google for "Dameware Mini Remote Control" works great. You can download a trial. 

I tried ITalc and it was robust enough for our uses. 

The tech never sent me anything, anybody know where the elusive directions are?  Trying Damware now, thanks for the idea.